Booking Terms & Cancellation Policy

Everything you need to know about bookings, payments, cancellations, and refunds.

General Booking Terms

Reservations & Confirmation

Booking requests are subject to availability. Once we receive your request, we'll review your selected date and send you an email with the next steps.

Your reservation is confirmed once availability has been verified and the required payment has been completed.

Payments

After availability is verified, you'll receive a secure payment link by email.

Payment requirements may vary depending on the experience and travel date. All applicable payment conditions will be communicated before payment.

Last-Minute Bookings

Planning something spontaneous? We welcome last-minute bookings whenever availability allows.

Changes & Cancellations

Need to change your plans? Contact us as early as possible.

Rescheduling is subject to availability. Refund eligibility and cancellation deadlines depend on the experience booked, as outlined below.

Weather & Safety

Tours generally operate in varying weather conditions. However, activities may be modified, postponed, or canceled when safety conditions require it.

If your tour is canceled by the operator, we'll contact you to arrange the applicable refund or rescheduling options.

Refunds

Eligible refunds are processed according to the cancellation policy applicable to your experience and the original payment arrangements.

Contact Us

For booking changes, cancellations, or questions, contact Moka Costa Rica Tours.

Phone / iMessage / WhatsApp: +506 8776 7881

Tour-Specific Cancellation Policies

The following conditions apply to each experience in addition to our general booking terms.

Nauyaca Waterfall Adventure

Payment & Reservation

To secure your reservation in advance, payment should generally be completed at least 3 days before your scheduled tour.

For tours taking place between December 20 and January 5, payment should generally be completed at least 8 days in advance.

Last-minute reservations may still be accepted when availability allows. In these cases, payment must be arranged promptly to confirm your booking.

Standard Cancellation Policy

48 hours or more before departure: 100% refund.
Between 48 and 24 hours before departure: 50% refund.
Less than 24 hours before departure: No refund.
No-shows: No refund.

Peak Season Cancellation Policy

Applies from December 22 through January 5 and during Easter Week.

Individual Bookings — 1 to 9 Travelers

72 hours or more before departure: 100% refund.
Between 72 and 48 hours before departure: 50% refund.
Less than 48 hours before departure: No refund.
No-shows: No refund.

Group Bookings — 10 or More Travelers

96 hours or more before departure: 100% refund.
Between 96 and 72 hours before departure: 50% refund.
Less than 72 hours before departure: No refund.
No-shows: No refund.

Questions About Your Booking?

We're happy to help with reservations, changes, or special arrangements.

Contact Moka Costa Rica Tours at +506 8776 7881.